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Terms and conditions of use

Fast and secure shipping a priority!
Satisfaction prioritized at Herolds Warehouse – so quick and successful shipment will be sent within 3 working days after ordering. Only with reservations at sold out, we will contact buyer for securing agreement on delivery.

Shipping fee is 39,00 kr. to Denmark and 250.00 kr. Abroad (incl. Greenland and the Faroe Islands). In Denmark we sent as Package without delivery. For shipments to abroad we would like to try to make an alternative offer on delivery fee if you send an e-mail containing what you want to buy and which country it is shipped to.

We always sends in safe packaging / envelope with Herolds Varehus’s logo and address.

Payment and Security
In this shop you can pay with:
– Dancard and eDancard
– International credit card – Visa, Visa Electron, Matercard, JBC
– Prepayment by The Danish Bank

Bank account no .: 3208 4663177176
SWIFT: DABADKKK
IBAN no .: DK0230004663177176

All card transactions are made through a secure server. From here all communication between you and the server is encrypted with SSL (Secure Socket Layer) encryption. This encryption ensures that only the payment service provider (eg. PBS) can see the information you enter.

Guarantee
If the item is defective transport injured or we have delivered the wrong item, you must immediately contact us and report the error. As far as the product is damaged during transport, you must also immediately upon receipt to contact the agency, which has been responsible for the delivery (eg. Post Denmark).
All items purchased in the shop are a guarantee of 1 year valid from date of purchase unless otherwise stated in the product description.

Full right
If you regret, contrary to expectations, a purchase, you may within 14 days of receipt return the product to the store. We do not refund shipping costs incurred in returning.
When returning a product must be unused and in original packaging. We ask you to enclose a copy of the order confirmation.

Privacy Policy
The shop only stores the information necessary to complete your order – including name, address, e-mail and which the trade data that concerns you. To continue to provide customer service store this information in a secure database. All information will be kept strictly confidential and will never be disclosed to third parties.

If you as a customer do not want to, we shall retain data about you – we delete obviously your creation in the Customer table when the deal is completed. As long as you are in the comment in your order stated this – So we do this for you immediately.

You can terminate your account at Herolds Warehouse – Just send us an email.

Newsletter
As a recipient of Herolds Department store newsletter get around 6 times a year information and news on new products and offers, and the latest advances on our website. We will not disclose your personal information, including email address, to third parties. The newsletter can be canceled at any time.